support.rockgympro.comRock Gym Pro Help Center

-- RGP HOME Submit a request Sign in RGP Help Center Initial Set Up and Downloads Knowledge Base RGP Community Update Your Billing Resources & Troubleshooting Schedule a Training Session Knowledge base Resources & Troubleshooting COVID-19 Reopening Tools Check-ins and Check-outs Is there a Bulk Unfreeze option? Online Occupancy Widget Bulk Prepaid End Date Extension Contact Tracing Report Check Out Feature See all 8 articles Resources Strong Customer Authentication (SCA) and Rock Gym Pro Rock Gym Pro Sub-Processors RGP Waiver System Status Disaster Preparedness Plan Checklist for deploying multigym access Overview of customer database migration Troubleshooting Calendar Text Editor not displaying properly? Increasing the response time with the Honeywell Genesis scanner Troubleshooting Webcams with RGP RGP Windows Task Scheduler to send offsite RGP Backup Local Process Restoring/Moving your RGP database to a new server See all 8 articles Getting Started Video Tutorials - New Employee Training Video - Intro to RGP Video - Employee PIN Numbers Video - Time Clock Video - Creating New Customer Accounts Video - Updating Existing Customer Records Video - Customizing Customer Accounts See all 18 articles Product Management First In First Out (FIFO) Costing Recording Gym Use of existing inventory Inventory – Min/Max and Reorder Report How to Use Packaged Products Requiring a product be attached to a person Adding a sized product See all 31 articles Staff Management Customizable Staff Roles and Permissions Understanding the differences in staff access levels Managing job types Setting access level to open cash drawer in POS Creating a timesheet report for an individual employee Creating a timesheet report for an individual employee See all 13 articles Settings How to set up Quickbooks Desktop + RGP Cloud Integration Sales Tax Report - Tax-Inclusive Sales Setting the POS to accept debit cards Workaround for creating a belay certification expiration Allowing staff to invoice accounts Training new employees on Rock Gym Pro See all 87 articles Initial Set Up and Downloads DOWNLOAD: RGP Cloud Client DOWNLOAD: RGP Locally Hosted/Installed Version RGP Cloud Deployment Option Start Here - Deployment Guide Video Tutorials - Overview Overview of Rock Gym Pro configuration See all 12 articles Hardware Requirements Issues running Rock Gym Pro from a NAS drive Installing a TM88V receipt printer and MMF cash drawer on Windows 8 Additional requirements for Rock Gym Pro Back office hardware requirements for Rock Gym Pro Front desk hardware requirements for Rock Gym Pro RGP Cloud Articles RGP Cloud General FAQ RGP Cloud Preview FAQ RGP Cloud Client FAQ RGP Cloud Dashboard FAQ Using a Mac with RGP Cloud Accessing Your Cloud Host See all 12 articles Troubleshooting, Tips and Tricks How to Delete Cloud Seats RGP Cloud Tips & Tricks RGP Cloud - Terminating a frozen RGP process in RGP Cloud FAQ FAQ How do I disable the Knowledge Base from appearing in RGP? Does RGP have a free version? Does RGP Process Credit Cards? Best Practices for Using RGP in the UK What does Error HY000--Can't connect mySQL server (10060) mean? What should I do if I can’t start Rock Gym Pro or MySQL is unreachable? See all 9 articles Product News and Updates Announcements RGP Update - September, 10 2020 RGP Update - July, 2020 March and April 2020 Billing - Change Request Form RGP Update - New Features Released - January, 2020 RGP Update - New Features Released - November, 2019 RGP Update - New Features Released - June 2019 See all 30 articles Software Version History v1.1.133403- Release 09/10/20 v1.1.133354- Release 07/16/20 v1.1.133336 - Release 05/18/20 v1.1.133323 - Release 05/07/20 v1.1.133222 - Release 03/26/20 v1.1.133195 - Release 03/18/20 See all 86 articles Database Settings Securing your local MySQL database Deleting an imported product data set Importing existing product data Importing gift card data Managing imported customer data sets Recommended data fields for importing customers into Rock Gym Pro See all 14 articles Maintenance Offsite Backups Backing up your RGP Database Troubleshooting the Rock Gym Pro backup Scheduling a backup using CMD File Creation (Advanced) Restoring an offsite backup to a new computer Manually running daily maintenance See all 15 articles Payment Processing OpenEdge / XWeb Credit Card Processing Decline Minimizer from OpenEdge XCharge / XWeb Payment Processing by OpenEdge Overview of OpenEdge+XWeb & EMV Integration (US Facilities Only) OpenEdge EMV Step-By-Step Installation Instructions OpenEdge - Migrating from EMV HPF to EMV EdgeExpress OpenEdge and Encryption Standards See all 7 articles Merchant Account Setup and RGP Settings Stripe Terminal (Beta) Calculating and Splitting Stripe UTC deposit/fees Payment Processing Gateways Integrated Credit Card Billing with Stripe and RGP Creating a credit card-only POS station Assigning hot keys in the POS See all 11 articles Point of Sale POS Quick Buttons How to Use Draft & Tip Receipts in POS Making a return in Point of Sale Cashing out a gift card Creating an adjustment transaction Redeeming a gift card in Point of Sale See all 36 articles Billing RGP Membership Billing Lifecycle Automated Billing Available for RGP Cloud Users Only Automated Billing Overview What is Billing Launch? Apply a Gift Card as Credit ACH Billing Event-Settlement Pending See all 40 articles Customer Management Email Sending an email invoice Sending an automated email for punch card purchases Settings Customizable Proficiency Levels / Belay Certifications Using a manual terminate status to terminate a frozen account Applying actions to source tagged customers Editing the start and end date of an account’s status Terminating a customer’s account Unfreezing a customer’s account See all 7 articles Memberships and Punch Cards Workaround for bulk adding a punch for multiple customers Setting up employees to share a company punch card Overview of membership payment type options Viewing a gift card’s history Reactivating an expired prepaid membership Adding additional time to a prepaid membership See all 25 articles Member Management Online Membership Change Request Form HTTPS and Membership Change Request Form Overview of Online Membership Change Request Form Online Mobile Acccounts Understanding Online Mobile Accounts Documents Event Document System Overview Overview of Customer Attributes Scanning and Storing Documents (Installed Version of RGP) Bulk importing multiple signed documents Bulk scanning multiple signed documents Finding a scanned document by date See all 21 articles Settings California Consumer Privacy Act (CCPA) Rock Gym Pro API RGP + Zapier Integration Event Firing Rules Generate API Key for Locally Hosted RGP Generate API Key for RGP Cloud Zapier Integration See all 29 articles Email Customer Query Email Triggers How to create HTML templates for RGP Transactional Emails with SendGrid How to install Custom Email SQL Transactional Email Overview Activating and deactivating the email system Overriding a “Do Not Email” choice for transactional emails See all 24 articles Digital Waivers Smartwaiver Integration What hardware should I use for the Kiosk Stations? Can I use RGP Documents with the Smartwaiver app? How do I set up the integration in a multi-gym environment? How do I set up my Waiver Kiosks with Smartwaiver? How do I set up my smart waiver in RGP? RGP + Smartwaiver Integration Overview Waiver Station Displaying multiple documents on a Form List using the URL within a web browser Creating an online URL in waiver design mode Setting up your digital waiver management station Securing the iPad waiver station Reviewing recently completed digital waivers Modifying the confirmation text for a completed digital waiver See all 13 articles Settings Digital Waivers Overview Email Trigger - Upcoming Waiver Expiring Setting a logo for all waiver forms Setting up a Reply-To email address for digital waivers Document Managem...